Performance Management and Reward Systems at Scottrade Inc.
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Case Details:
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Human Resource, Organization Behavior Case Studies Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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Background Note
Performance ManagementIn the initial years of its operations, Scottrade did not have any formal talent management system in place. However, in the late 1990s, the company began to lay greater emphasis on this area. The performance management process at Scottrade began at the top of the organization, with the senior executives and directors setting the strategy of the company for a five-year period... Training and DevelopmentAt Scottrade, training and development was a key part of the talent management process. In the first 18 years of its operations, the company did not have a training department. It relied on on-the-job training of the employees who would usually sit with someone to learn their job... |
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